Coffee shop was losing $800/month due to staff theft. POS system fixed problem and added +35% to revenue. We explain how.
**Client:** "Espresso Bar" Coffee Shop (Kyiv)
**Problem:** Losses from theft, no accounting, don't know what's selling
Owner Yulia calls:
"Something's wrong with revenue. Lots of people, selling well, but no money. Suspect barista is stealing, but can't prove. Help."
We came, looked. Classic situation.
**What Was**
Sale process:
1. Customer orders cappuccino
2. Barista makes coffee
3. Customer pays cash or card
4. Barista records in notebook or... doesn't record
No control. Yulia didn't know:
- How much coffee actually sold
- Which items most popular
- How much syrup/milk left
- If all sales recorded
**Test (Secret Shopper):**
Sent 5 secret shoppers per day. Bought:
- 3 cappuccinos ($2.5 each)
- 2 croissants ($1.5 each)
- **Total paid: $10.5**
Evening checked notebook. Recorded:
- 2 cappuccinos
- 1 croissant
- **Recorded: $6.5**
**Difference: $4** out of 5 purchases.
If per day 150 purchases and 40% disappears...
150 × $7 (average check) × 40% = $420/day = $12,600/month.
Not all money is stolen, part just not recorded (forgot, rushed). But even if 20% — that's $6300/month.
**What We Did: POS System**
Installed tablet with POS software (POSTER POS) + fiscal printer (receipts) + card terminal.
Cost:
- Tablet: $200
- Fiscal printer: $300
- Terminal: $150 (rental from bank)
- POSTER software: $25/month
- **Total: $650 + $25/month**
**How It Works:**
1. Customer orders cappuccino
2. Barista taps "Cappuccino" on tablet
3. Amount appears on screen
4. Customer pays (cash/card)
5. Receipt automatically prints
6. Sale recorded in system
Everything automatic. Can't forget/not record — impossible.
**Results After Month**
**Before POS:**
- Revenue (recorded): $6000/month
- Actual revenue (by bank): ~$9000
- **Difference: $3000 (33% disappeared)**
**After POS:**
- Recorded revenue = actual revenue: $12,100/month
Why $12,100, not $9000?
1. Stopped stealing/forgetting: +$3000
2. Menu optimization (removed unpopular, added popular): +$100
3. Loyalty program (regular customers returned): +$1000
**+$4100/month to revenue (+68%!)**
Payback: $650 investment / $4100 increase = **5 days**.
**What Else POS System Gives**
**1. Stock Accounting**
POS knows how much milk/syrup goes into coffee. Yulia sees stock in real time. When milk at 20% — automatic reminder "Order milk".
Saved $200/month on products that went bad.
**2. Sales Analytics**
Top-5 items:
1. Cappuccino (35% sales)
2. Latte (20%)
3. Americano (15%)
4. Croissant (10%)
5. Cheesecake (8%)
Other 10 items — 1-2% each. Yulia removed 5 least popular. Simplified menu, sped up service.
**3. Loyalty Program**
Customer gives phone → registers in system → for each coffee +1 point → 10 points = free coffee.
Regular customers increased by 40%. They come more often because "need to accumulate points".
**4. Staff Control**
POS shows:
- Barista A: 45 sales per shift, average check $7.2
- Barista B: 30 sales, average check $6.1
Barista A sells better (offers desserts, syrups). Taught B to do same.
**Conclusion**
POS system for cafe/store isn't "would be nice". It's necessity in 2026.
If you have:
- Cafe / restaurant / store
- Staff works with cash
- More than 20 sales/day
- Products from stock (need to count)
- Want loyalty program
POS — not an option, but necessity.
Yulia now says: "I spent $650 and in a month earned $4000 more. This is the best investment."
POS system:
- Closes holes (theft, accounting errors)
- Gives control (who sold what, stock levels)
- Saves time (reports automatic)
- Increases revenue (loyalty program, analytics)
If you have cafe/store without POS — you're losing money. Every day.
Want to calculate payback for your business? Write — we'll analyze, show numbers.
